Frequently
Asked
Questions
Christmas Lighting Made Easy
Q & A
Let us walk you through some of the most common Q’s!
What is Included in Your Service?
Most of our services include full service (install, Maintenance, Takedown, and Storage).
Do I pay for each visit?
With residential clients we take 50% down and 50% due day of install once the project is complete. Commercial clients payments vary due to how they distribute funds for their projects.
I have had an installer in the past that did not come take my lights down. How do I know you will take my lights down?
HOA’s and businesses have restrictions on time frame needed to take your lights and decor down. By us storing the product and by you paying for all services in two payments we are required to come and take lights down to store them. This helps our business run more efficient and reliable as you do not need to be home at install or takedown. This makes for a smoother lighting installation experience.
How does your process work as far as booking my project?
Our quotes are given by our CRM Jobber. We do meet clients based on their needs or if the project needs an on site evaluation to quote. We develop a quote and give different options in the quote. Once the quote is reviewed and revised to come to an agreement, we will then book you a date for install. When the job is completed, an invoice with a 50% balance is sent to you via email or text where here you can make a payment and pay the remaining balance. Maintenance is a big part of your project and is included in your pricing. We want your project looking magical all season long so don't hesitate to give us a call if you need maintenance. We will formulate a takedown schedule mid December and will notify you close to Christmas of when that date is. We do this to group old and new projects geographically to optimize the time on takedowns. This takedown visit is where we will come out and takedown and store your lights for you. A service where you can enjoy your lights and not worry about being home or storing holiday lights!
How do I pay?
We accept cash, check, and credit cards. We have our CRM system that can accept card payments and we can send quotes and invoices through email using that online system. It provides an easy guide to pay your invoice.
Do you provide discounts?
Yes, we provide an early booking discount. This is due to us developing relationships with vendors that provide early bird discounted pricing. We stock up on supplies prior to the season and doing so we pass on those discounts on to the client. Early bird discounts end September 15th.
Why should we hire you over doing the lights ourselves?
We get lights and decor at a discounted price and when added with labor to install with most residential projects it is close to the client buying just the lights at retail cost! We have experience in decorating and some homes and businesses are difficult to hang lights and decor. We have equipment and knowledge on ropes and aerial lifts that make installation safer than using a ladder. We have these resources available and utilize them to make for a safer install and client experience. Safety is our biggest concern. We want a smooth operation as well as completion of the projects we book. Without supreme safety standards this would not be possible.
Are you insured?
Yes, we carry general liability insurance, general aggravate, auto, umbrella policy, hazard insurance, and workers comp insurance as well. Check out our insurance page that explains more!
What separates you from the other installers?
Hands down our communication and support we give to our clients. Being a client of Murphy Christmas Lighting we build a relationship together. We do hang lights... but we also provide so much more. We are always just a phone call away and make time for our clients no matter what topic that may be. We know that the holidays can be hectic and it’s our job to complete your decorative holiday project without you having to worry about it. That’s why you hired us! We take pride in the services we provide, and even more in our clients experience and overall satisfaction. An integral part of that is client communication.
